SHIPPING, REFUND & RETURN POLICIES

Please see our Wholesale Delivery Schedule for a complete list of delivery days and order deadlines, depending on your location.

For Southern California local wholesale accounts, we will deliver your order on your delivery day (see the chart below for days). For wholesale accounts outside of Southern California, orders will be shipped via UPS within 4 business days of receipt or according to the Wholesale Delivery Schedule.

Orders are entered into our ordering site or emailed to ‘orders@foundationfoods.com’. The deadline to email orders is 12 pm, two business days prior to delivery day. The deadline to submit orders on our website is 12 noon, one day prior to delivery day.

Please see our wholesale FAQ page, or contact a sales team representative for more information. Thank you!

SHIPPING POLICY

FoundationFoods.com will do our best to ship your order within 5 business days. FoundationFoods.com will use the email address you provide to provide status updates if necessary. Please contact us if you need further information about your order. 

FoundationFoods.com is not always able to predict an items’ stock status. If an item is out of stock, we will not bill for it, and issue a refund if necessary. We do not backorder items unless upon request. If you would like to backorder an item, please reorder any unavailable items and include a note in your order that you would like us to hold your order until we are able to be restocked, and then ship the order as soon as we get the item back in stock. 

Shipping Costs will be outlined upon checkout, and will depend on the items in your cart. FoundationFoods.com must charge a higher shipping fee for items that are particularly heavy, liquid, fragile, perishable, or otherwise cost-prohibitive to ship. FoundationFoods.com does not offer International shipping, Thank you for understanding.

Items that are damaged in shipment must be photographed as they are delivered. Photographs must be sent to shipping@foundationfoods.com within two business days of delivery in order to be eligible for a refund.

RETURNS AND REFUNDS POLICY

Refund requests must be made within 2 business days of the delivery date. After two days from delivery date you must contact FoundationFoods.com Customer Service to determine the best course of action. FoundationFoods.com will not issue refunds for products purchased through other entities, such as our vendor or retail partners. 

Items must be in like-new condition and returned in original packaging. FoundationFoods.com reserves the right to reject any refund request if the product is received damaged or otherwise unsellabe.