SHIPPING, REFUND & RETURN POLICIES
This policy page applies to all our e-commerce customers. If you are a registered and approved wholesale customer, there are some minor differences, adjustments, and omissions to the wholesale shipping, refund, and return policies. For wholesale specific policies, please see our wholesale FAQ page, or contact a sales team representative. Thank you!
FoundationFoods.com will do their best to acknowledge your order within 2 business days, and ship your order within 5 business days. FoundationFoods.com will use the email address you provide to provide status updates, refund notices, and order tracking notifications as applicable. Please contact us if you need further information about your order.
FoundationFoods.com is not always able to predict an items’ stock status. If an item is out of stock, we will not bill for it, and issue a refund if necessary. We do not backorder items unless upon request. If you would like to backorder an item, please reorder any unavailable items and include a note in your order that you would like us to hold your order until we are able to be restocked, and then ship the order as soon as we get the item back in stock.
Shipping Costs will be outlined upon checkout, and will depend on the items in your cart. FoundationFoods.com must charge a higher shipping fee for items that are particularly heavy, liquid, fragile, perishable, or otherwise cost-prohibitive to ship. FoundationFoods.com does not offer International shipping, Thank you for understanding.
Items that are damaged in shipment must be photographed as they are delivered. Photographs must be sent to FoundationFoods.com within 48hours of delivery in order to be eligible for a refund.
RETURNS AND REFUNDS POLICY
Refund requests must be made within 7 days of delivery date. After 7 days from delivery date you must contact FoundationFoods.com Customer Service to determine the best course of action. FoundationFoods.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.
A copy of the FoundationFoods.com credit card purchase receipt, and a copy of the original FoundationFoods.com invoice may be requested prior to FoundationFoods.com Customer Service issuing a Return Authorization.
Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. FoundationFoods.com reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
A return authorization must be obtained in writing prior to returning the product; to request an return authorization, please email hello@FoundationFoods.com, and provide the following information: Customer Name, Customer Address, Customer Phone, Original Order #, Product(s) Returning, Reason for Refund, Date of Purchase, Unit Serial Number
Upon written receipt of Return Authorization in writing, send product to: FoundationFoods.com
ATTN: Shipping and Receiving Department
C/O: Authorized Returns, Original Order #
1050 Calle Cordillera, Ste 108
San Clemente, CA 92673
A copy of the FoundationFoods.com credit card purchase receipt, and a copy of the original FoundationFoods.com invoice, should be placed inside the return package so that it is easily visible.
Products received without a return authorization in writing and the required documentation as specified above may not be accepted or processed for return. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
You may be responsible for shipping costs for returning the product to FoundationFoods.com’s San Clemente, CA warehouse. Product(s) should be shipped so that they can be tracked and/or insured; FoundationFoods.com is not responsible for products lost or damaged during return shipment.
Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria.