RESOURCES & FAQ

If you have a store or a company and are registered as a reseller in your state, you are eligible. To register, visit our Wholesale Register page and fill out the form, and submit! We will get back to you.

Please note that wholesale customers must complete and submit the Uniform Sales & Use Tax Resale Certificate, and agree to the terms in the Wholesale Customer Policy sheet. We do not accept customers that are exclusively online resellers or amazon resellers, you must have a brick-and-mortar shop.

Once your account is approved, simply login to your account and order from our site (Check out our Quick Order Guide, it’s our favorite way to order). Items will automatically default to their case pack size, if they are sold by the case. Contact us if you have questions!

Our standard terms for wholesale accounts are net 15 from the date of shipment.

Once your order has been delivered, you can pay via ACH on our website under ‘My Account -> Payments‘. Alternatively, you can send us a check in the mail to the address listed in the footer of this page.

Credit card payments are available upon request and are subject to a 3% processing fee. Please contact our accounting@foundationfoods.com to request to pay via credit card.

If your account becomes overdue,  we reserve the right to

• withhold future shipments until your account is current, and
• require prepaid terms or a credit card on file before fulfilling future orders.

We appreciate your cooperation in keeping your account current and encourage you to reach out if you anticipate any delays.

Please see our Wholesale Delivery Schedule for a complete list of delivery days and order deadlines, depending on your location.

For Southern California local wholesale accounts, we will deliver your order on your delivery day. For wholesale accounts outside of Southern California, orders will be shipped via UPS within 4 business days of receipt or according to the Wholesale Delivery Schedule.

Orders are entered into our ordering site or emailed to orders@foundationfoods.com. The deadline to email orders is 12 pm, two business days prior to delivery day. The deadline to submit orders on our website is 9 am, one day prior to delivery day.

Shipping charges are calculated at checkout and based on product type and destination. Foundation Foods does not profit on shipping fees. Rates reflect our actual carrier and packaging costs. Temperature-controlled items are packed in curbside-recyclable insulation with reusable ice packs and shipped with a maximum 3-day transit time. Thank you for your understanding!

A complete breakdown of minimums and shipping charges can be found on our Customer Shipping Rates Page.

New stores in our Local States region can receive free shipping on their first three orders, with no order minimum required. Items classified as Heavy Beverages may be removed from orders where free shipping is applied if the order total is below our standard minimum order size.

We do not backorder items. Out-of-stock items will not be billed. We will remove out-of-stock items from your invoice prior to shipment. Please reorder any short or missing items for your next delivery.

We do our best to keep all items in stock, but cannot always predict demand, or our vendors’ ability to fill our orders. Thank you for your patience and understanding. Please see our Stock page for more details.

Yes. Active clients may request shelf testers or sales samples by emailing our team directly. Requests may also be added to order notes, but email is the best way to ensure we see your request.

Shelf testers are intended for use with active, approved product displays only. Sales samples are intended for buyer review or staff education only.

Tester and sample requests are fulfilled as an add-on to a regular order and are not shipped separately. Please submit requests before your regular order deadline so our team has time to review and include them when possible.

We will do our best to include approved testers or samples with the next eligible order. Requests are subject to stock availability, policy limits, and brand restrictions. Some brands may limit when testers or samples can be sent, or may not allow them at all.

We’re not able to accommodate one-time special orders outside of our catalog. Generally, we look for consistent demand across multiple retailers before bringing in a new product.

That said, we’re always open to suggestions and happy to consider new items. In some cases, we may be able to support seasonal or limited-time requests with enough lead time and interest from multiple stores.

We do our best to ship first-time orders during the week they are placed, as long as they are submitted by the regular weekly order deadline.

First orders over $1,750 require a prepayment of 75% of the total, and may need up to one additional week for payment and inventory coordination.

We will do our best to ship your first order in full, but unavailable items may be removed, as is our normal practice If you would like us to hold your order until it is 100% fulfilled, please contact us by email.

First orders must be paid within approved terms. If payment is not made within terms, the account may be placed on hold immediately until payment is received. Additionally, first-time accounts have an initial credit limit of $12,500.

Any items damaged in transit, mis-picked by our team, short-dated on arrival, or otherwise shipped in error must be reported within 2 business days of delivery.

Please email photos of the items in question to service@foundationfoods.com. Claims submitted after this window may not be eligible for credit. Thank you for understanding!

Yes, in some cases. To be eligible, requests must include proper documentation.

A PDF credit slip or equivalent is required and should include the reason for return (if available), along with the lot number and expiration date. Requests that do not include this information may not be approved.

Eligibility may vary by vendor or brand based on individual policies. We’re happy to confirm eligibility upon request.

All requests are reviewed by our team and approved at our discretion.

In some cases, yes. We typically consider requests for items within about one week before or after the expiration date (up to two weeks total). Requests outside of that window may not be approved.

Credits are not guaranteed for unwanted, excess, or unsold inventory. Requests may be declined if products were over-ordered, not stored properly, or not rotated using first-expiring-first-out (FEFO) practices.

Eligibility may vary by vendor or brand based on guaranteed sale terms and the product’s original shelf life. We’re always happy to check on this for you.

All requests are reviewed by our team and approved at our discretion. We aim to handle these situations fairly and work with our retail partners whenever possible.

Please reach out to accounting@foundationfoods.com with any questions about how to apply a credit memo to an open invoice. please include all details about the credit memo number, amount, and invoice you’d like to apply it to, if applicable.