INVENTORY INSIGHTS

At Foundation Foods, we strive to keep our inventory in stock and available at all times. However, due to unpredictable fluctuations in both customer demand and brand supply, this can be a challenge. We greatly appreciate your understanding and patience as we work to manage these variables.

We are committed to continually improving our stock management processes and enhancing communication with our customers regarding out-of-stock items. Below are outlined some of our current processes to keep you informed.

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‘Known Out-of-Stocks’ Page

Quick Link: Known Out-of-Stocks

For your convenience, our team maintains an easily viewable, bookmarkable webpage that tracks out-of-stock items. This page includes:

  • The approximate date the item went out of stock
  • The estimated restock date (based on vendor estimates)
  • The reason for the stock delay, if available

In addition, this page also shows:

  • Recently Restocked Items – Products that have just become available again

We conduct a full, line-by-line update every Thursday afternoon, with additional updates made as items go out of stock or become available. We offer a weekly email that sends out this update directly to your inbox. If you’d like to receive this, please let us know!

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‘Recently Discontinued Items’ Page

Quick Link: Recently Discontinued Items

Additionally, we maintain a simple page that shows a list of recently discontinued products. If you have any questions about a recently discontinued item, please reach out to our team. We aren’t able to publish reasons for discontinuation.

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Where to Find Out-of-Stock Items on Your Invoice

If a product you ordered is missing from your delivery, check the “Items Removed” section at the bottom of your invoice. If the item is listed there, it was out of stock when we processed your order.

We do not backorder items, so please reorder them with your next order. For estimated restock dates, visit our Known Out-of-Stocks page.

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Long Term Out-of-Stocks

At times, certain items may be out of stock for an extended period. Believe us, we are bummed about this as well!

Common reasons for this include seasonal harvest delays, changes in a vendor’s production facilities, or shipping delays from overseas. Many of our vendors are small, family-run businesses, which may be more likely to experience supply gaps. We apologize for any inconvenience this may cause.

If an item is unavailable for more than a month, it may be removed from our website. Please feel free to contact our team if you have any questions about a missing item or if you’d like to reserve a pre-order case for when the product becomes available again.

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We Value Your Input

If there are additional steps you’d like us to take regarding our stock management, please reach out to us via email at service@foundationfoods.com. We are always open to feedback as we strive to improve our processes and procedures, ensuring customer satisfaction and fully fulfilling our orders. Thank you!